Terms and Conditions


ShippingShipping & Delivery

Delivery Costs Within Australia

In our order section you are presented with three choices:

As noted on the Checkout page

  • $15.00  All cigar or accessories orders within Australia - express post.
  • P.O.A.All humidor orders within Australia - ordinary mail.
All Cigar and basic Accessory orders within Australia are sent by express post.

Australia Post - Sending Overseas
All cigars orders are dispatched by EMS International Courier service. EMS is the affiliate of Australia Post - our national postal service. 
EMS have a fully integrated tracking service
Australia Post - Track Your ItemDelivery times are normally 3-5 working days to most world destinations. We confirm by e-mail - the Air Way Bill number for tracking on dispatch.Thank you again for your business
Humidor OrdersAll humidor orders within Australia are sent by ordinary mail and usually take a maximum of three days ...For Humidor orders that are "freight P.O.A." please telephone 07 5479 0792 or Email to arrange a freight costing.On all orders we e-mail the Postal Identification Number of the package and the expected arrival date. We like to build up a delivery profile for all post codes, and would appreciate a quick e-mail confirming delivery

SecurityPrivacy & Security

Information on this site is collected in order to assist us to respond to your enquiries. The information you provide will only be used for the purpose for which you provided it and will not be disclosed without your consent, unless where authorised or required by law. Your contact details will not be added to a mailing list.

Please also refer to the The Cuban Cigar Company Privacy Policy Page for further information.

SSL Certificates

Secure sensitive data transmission from this website. Personal details, customer orders and more are protected with up to 256 bit encryption. Our 256-bit encryption enable each site visitor to experience the strongest SSL encryption available to them.


ReturnsReturns & Replacements

 

 

The Cuban Cigar Company unfortunately with the nature of the products has a NO RETURN Policy.Please be advised once purchased cigars should be stored at the correct temperature of 70 degree F(21 degreeC) and 70 % humidity.

We understand that you are not always sure of what you will receive when you order or buy online, we will work with you where possible to make sure you are satisfied with you purchase.

If you have any questions, please telephone (07) 5479 0792 or Email .


OrderingOrdering

The The Cuban Cigar Company website uses the highly successful  software platform and features a user friendly Shopping Cart in making your ordering or buying process simple and easy.

If you intend using our website on a more frequent basis then we recommend creating an "online account" (registering). This allows you to go straight to the account dashboard and allows order confirmations to be quickly and easily sent to you.

Favourites
When an item is expanded in the shopping cart you can add it to a favourites list. When the favourites list is open you can add comments to a product. The Favourites list appears on the menu bar or you can also access it in the My Account section.

Compare
As with favourites, when a product is expanded in the shopping cart it can be added to the Compare List. This is useful when you have like products (up to 5). When there are items in the Compare List it will appear on the home screen list. Click on compare and the items will be displayed side by side so you can easily compare the details.

For Guest ordering
Add items to your shopping cart. When you have completed your purchase you will be prompted to enter your delivery and payment details.

For Registered Users

  •  Login by entering your email address and password.
  •  Select item/s from the many featured products and add selection to cart.
  •  When finished your shopping experience - view your selections prior to proceeding to the "Checkout".
  •  You will then be directed to the Checkout screen.
  •  From the Checkout Cart you can simply review your order and make any changes you require.
  • You can add other items by selecting edit to add more items.
  • All the information you have entered in the checkout process will be saved.
  • > Click on Place Order
  •  Your order will be processed and you will receive a confirmation email.

 

At any stage you can leave the website and any items in the shopping cart will remain there. When you return select My Cart from the menu bar to open up the shopping cart and continue ordering.


PaymentsPayment, Pricing & Promotions

Pay Online with your Credit Card
At "Checkout" you will be prompted to select the options for a "Credit Card". Follow the prompts to enter your preferred details to finalise payment.

Existing Account Holders
To purchase you must have an existing 30 day account with us to use this option. If you wish to apply for an account download the account application from the main menu bar. Then complete (fill in) the fillable "PDF Order Form" (also located on the top menu bar) and submit when completed.

Pricing
All prices quoted or displayed on the Cuban Cigar Company website are in Australian Dollars and prices displayed include GST.

Promotions
Any promotions will be displayed on the main Home page.


Viewing OrdersViewing Orders

You can view all your previous orders You can select an existing order and open it to reorder. Once it is opened you can add or remove items or change quantities. This is an extremely handy feature for customers who regularly order the same items.


Account InformationUpdating Account Information

Account Dashboard
This provides a snapshot of your recent orders and Account Information. From here you can edit your account information and change your password.

Address Book
Here you can edit existing billing or shipping addresses. You can also add multiple delivery addresses.


Australian Deliveries

INTERSTATE NETWORKTo and FromPOSTCODES
When posted from  Cotton Tree Canberra2600-2639: 2900-2920
(4000-4209)Sydney and Suburbs2000-2249; 2555-2574; 2740-2786
Gosford2250-2263
Newcastle2280;2300; 2302-2310
Casino-Township only2470
Tweed Heads/Murwillumbah2484-2490
Wollongong2500-2530
Melbourne and Suburbs3000-3210
Geelong3211-3220
Latrobe Valley3825; 3840-3844
Adelaide5000-5199; 5942;5950
Perth (CBD only)6000-6005; 6800-6899
Hobart7000-7019; 7050-7053; 7055
Launceston7248-7325
QLD. STATE NETWORKBETWEEN THE FOLLOWING PLACES
Brisbane and Suburbs4000-4209
Gold Coast4210-4299; 2484-2490
Goodna/Booval/Ipswich/Boonah
Lockyer Valley4300-4349
Toowoomba4350-4428; 4486-4488; 4494-4498; 4602-4618
Strathpine/Caboolture
Sunshine Coast4500-4601
Maryborough/Burnett/Bundaberg4619-4676
Gladstone4680
Rockhampton/Yeppoon4700-4702 (P.O.Box only 4702); 4703
Mackay4740
Townsville4810-4815; 4817; 4818
Cairns4870